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Santa Maria del Fiore Via Roma 1/R - 50123 Firenze

Tel. +39 055 213896

Privacy policy

1. Introduction

This Privacy Policy describes how we collect, use, and protect the personal data of our customers. We are committed to ensuring the utmost protection of your personal data.

2. Data Collected

We collect the following personal data to fulfill orders, monitor e-commerce trends and statistics, and for commercial communications related to the services offered by the Valenza Group (Caffè Gilli, Caffè Concerto Paszkowski, Move On, Giacosa):

  • First name and last name
  • Shipping address
  • Email address
  • Phone number
  • Payment information (e.g., credit card data)
  • Order history

3. Use of Data

We use the collected personal data for the following purposes:

  • To fulfill orders and complete transactions
  • Order-related communications, such as shipping updates
  • Marketing and promotional communications (with your consent)
  • Enhancing the user experience on the website
  • Market research and analysis to improve our products and services

4. Data Sharing

We do not share the user’s personal data with third parties, except for purposes strictly necessary to complete transactions (e.g., with the courier for shipping).

5. Data Security

We have implemented security measures to protect the customer’s personal data from unauthorized access or disclosure.

  • Internal customer information management policy
  • Firewalls on systems
  • HTTPS protocol on the website
  • Complex passwords for backend access

6. Cookies

For more information about cookies, please refer to our Cookie Policy.

7. Your Rights

You can request access, modification, or deletion of your personal data at any time. You can also revoke consent to receive marketing communications.

8. Contact

For any questions or privacy-related requests, you can contact us at the address acquisti@valenza-group.com.

9. Data Retention

Collection and Management of Personal Data

User-provided personal data is subject to rigorous management aimed at improving the shopping experience and ensuring efficient service. This data is stored in a digital database managed by the hosting provider SiteGround. Below are the details related to SiteGround (www.siteground.com) servers in Ashburn, Virginia, USA; Council Bluffs, Iowa, USA; and Dallas, Texas, USA.

User-provided payment data is processed by highly reliable external providers, including PayPal (see privacy management) and Stripe (see privacy management), which securely handle financial transactions. Information related to payment methods, such as credit cards, is managed exclusively by these external providers.

As for payment data related to bank transfers, users should be informed that they are managed directly by Banca Desio (see privacy management).

Delivery data, including shipping address and related information, are managed by companies specializing in logistics and delivery. Currently, our primary shipping providers include Bartolini, DHL, UPS, and TNT, with the following details:

  • Bartolini: BRT S.P.A. – Registered office: Foro Buonaparte, 67 – 20121 Milan (Italy) – VAT IT04507990150 – Tax code 04507990150 – REA Milan no. 1734257
  • DHL: DHL Express (Italy) S.r.l. Registered Office: Peschiera Borromeo (MI), Via Lombardia 2/A 20068
  • UPS: VAT number: 08537690151 – Tax code: 08537690151 · Address: VIA FANTOLI GAUDENZIO 15/2 15/8 – 20138 – MILANO (MI) · Rea: 1228726
  • TNT: Tnt Global Express S.r.l. Address: Cso Giulio Cesare 268 Torino Lombardia 10154 VAT IT09399880153
  • COSAPORTO: Via Sardegna, 40, 00187 Rome RM VAT 14202471000 https://cosaporto.it/privacy-policy/

However, in line with business needs and service performance guarantee, we reserve the right to adopt additional service providers for delivery, provided they subscribe to a personal data management agreement. You can request the service provider details at the time of order request via email at acquisti@valenza-group.com. It should be understood that such providers will be chosen based on strict data security and privacy standards to ensure the utmost protection of our users’ personal information. For further details on personal data management and the security measures implemented, please refer to our complete Privacy Policy.